BPO companies have taken a fresh look at tapping the domestic outsourcing opportunity in India.
Indian economy is growing and so is the opportunity to outsource given the need to cut costs in a difficult environment. And, global BPOs like Infosys and TCS are expected to go all hammer and tongs to grab a slice of the USD 16 billion domestic outsourcing pie.
According to VK Raman,Head-BPO Services, TCS , "We have a small BPO presence in the domestic market, which is in single-digits. We believe that if we put our mind to it we will find the right solutions. The scope is very large, so growth can be there. We need to solve equations like cost and margins among others."
And experts adds that question arises from the absence of wage arbitrage and lack of Indian companies fully appreciating the benefits of outsourcing. However, TCS, which ventured into and long before it was fashionable, begs to differ.
Joining TCS in that view are BPO bigwigs like Genpact and WNS who recently announced efforts to concentrate on the Indian market. big companies are willing to invest in the long-term despite not seeing immediate profits on the table.
