Source:Sify.com
IT services company HCL Technologies on Thursday announced it has entered into a multi-year, multi-regional contract with Hercules Inc, which is a leading manufacturer and marketer of specialty chemicals.
The multi-million dollar order spans end-to-end IT infrastructure management across datacentre, network, IT security, desktop and help desk services.
HCL has already completed the first phase of transitioning certain IT operations and is currently managing the majority of Live operations of Hercules’ IT Infrastructure in the US. The transition of additional infrastructure support in Europe would be completed within the next month.
Following the transition, the collaborative co-sourcing arrangement is planned to comprise about 60 per cent offshore and 40 per cent on-site work distribution to ensure 24X7 availability of Hercules’ IT operations.
Commenting on the contract, Anne Schumann, Vice-President, Information Technology, Hercules, said, “We selected HCL on the basis of its experience with global customers, its partnership approach and the long-term flexibility of its engagement models. This partnership will enhance Hercules’ capabilities in global sourcing, enable reduction in costs and improve our agility and scalability as we grow, and enhance our position as a global leader in specialty chemical products.”
