Capgemini Ushers in New Era of Business Process Outsourcing by Delivering Business Insight

Source: Sourcingmag.com

Capgemini, one of the world's foremost providers of Consulting, Technology and Outsourcing services, today announced significant enhancements and new services as part of its expanded Business Process Outsourcing (BPO) solution portfolio. Capgemini is leading the development of 3rd Generation BPO services delivering value to the top–line – by combining unique Business Insight processes with the innovative use of business intelligence tools and deep industry knowledge, Capgemini unlocks the hidden value–add in basic BPO workflow. Capgemini is first–to–market delivering BPO with Business Insight, which enables clients to make better, more informed decisions that drive measurable business outcomes that contribute to the top line.

Delivering BPO with Business Insight

By combining its unique processes with sector–specific skills and ensuring that these innovations are embedded into day–to–day operations through Delivery Excellence Teams, Capgemini makes innovation part of the service. Clients can benefit from Business Insight processes such as: customer analysis; spend intelligence; audit forensics; revenue recovery and leakage prevention; ethical fraud testing and contract compliance.

3rd Generation BPO – The New Wave in Business Process Outsourcing

Capgemini has been innovating in BPO since the ‘90s. This 1st wave was largely driven by labor arbitrage and economies of scale. Through the end of the ‘90s and into the ‘00s, 2nd Generation BPO has added continuous improvement and the ability to deliver in increasingly complex project environments involving multiple processes, multiple ERPs and multi–language services. These two generations delivered strong benefit to the bottom line. Capgemini is first–to–market delivering BPO with Business Insight, which enables clients to make better, more informed decisions that drive measurable business outcomes that contribute to the top line.

“Capgemini leveraged innovative processes and economies of scale to deliver more efficient and standardized processes. Outsourcing our F&A services to Capgemini has resulted in improved quality, business agility, and risk management,” said Phil Cox, Director Shared Services, Unilever Asia & Africa, based in Singapore.

Capgemini is broadening its scope of service offerings to target additional opportunities in the growing North American BPO market. This builds on a strong foundation of BPO horizontal services for F&A and Customer Care & Intelligence and BPO–vertical services such as SmartTrack™ and Revenue Management for Utilities, and Technical Content Management for complex manufacturing clients. Capgemini is bringing to the market two new services:

1. BPO Procurement Services to include: Outsourced Operational Procurement Centre (OPC) Services and Outsourced Spend and Category Management. and

2. Assurance Services for SOX Compliance.

Investing in North American Leadership

Capgemini's enhanced solution set supports the Corporation’s strategy of increasing its presence in and share of the North American BPO market. Capgemini’s North American initiative is a part of its long–term growth strategy fueled by the lucrative market potential for BPO in the U.S. and Canada, which represents 64 percent of the global US$152 billion BPO market.¹ The company is leveraging its success as a leader in BPO in Europe, combined with a solid foundation in North America, to grow in North America’s manufacturing, utilities and financial sectors.

To support this initiative, Capgemini has created a new BPO business unit and has put in place a new, highly experienced executive management team. Deputy Global BPO Leader, David Poole, has also assumed the role of North American BPO leader and has relocated to North America.