Thursday, August 25, 2005

Infosys tops client satisfaction in outsourcing: report

Infosys Technologies Ltd. has been ranked the highest in client satisfaction in outsourcing services by a survey conducted by Forrester Research Inc., an independent global research firm. The Bangalore-based IT bellwether also ranked third in consulting services among 11 major global IT service providers, according to a company statement here Wednesday.
The survey report pointed out that Infosys was in a position to penetrate the consulting services market, while other offshore majors were expected to focus more on business process outsourcing (BPO) services.
In another report, Forrester said Infosys was making a strategic approach to become a preferred global IT service and consulting firm than being just the largest offshore vendor.
'To avoid being a commodity service provider, Infosys does not bid on deals that are non-strategic. It is one of the few Indian vendors that does not make pure staff augmentation engagements. Instead of being a low-cost bidder, it prefers to differentiate through higher-quality skills, processes and offerings,' the report commented.
'The global delivery model, as pioneered by Infosys, is a true business innovation. It has redefined value for money and demonstrated that the key to growth is scalability and differentiation,' it said.
Offshoring is no longer a function of cost. At Infosys, the differentiation comes from higher quality skills and process-centric delivery excellence, as is seen by more than 95 per cent of repeat business from their clients