Wednesday, March 19, 2008

Integr8 IT, IBM's Outsourcing Service Delivery Partner of 2008

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Integr8 IT, South Africa's largest privately owned national BEE ICT network integration and infrastructure management specialist, has won the Outsource Services Delivery Partner of 2008 award at the annual IBM Awards held recently in Ball Room at Monte Casino.

The event is organised and hosted by IBM to recognise business partners that have excelled in their respective fields of operation and core business offerings.

"We are focused on clients that continue to uphold IBM's standard of delivery excellence within the IT sector. This is based on a combination of factors, but is inextricably linked to innovation. Our clients look to us to improve services, reduce costs and consistently drive high levels of innovation," says Mteto Nyati, Director of Global Technology Services, IBM South Africa.

"Integr8 IT has been an effective and reliable service provider and trusted IBM outsource partner with the knowledge and expertise to consistently add value to our growing client base."

Integr8 IT has conceptualised and established a Nerve Centre through which it continues to successfully engage with its local and international client base.

This multi-level IT service pod is designed to provide the company's Nerve Centre agents with an in-depth analysis of every aspect of the company's clients.

The Nerve Centre call co-coordinators, first line, second line technical teams are backed up by Integr8 Consulting Services, with direct dedicated lines into Microsoft (Redmond) USA for premier support services as well as direct channels into its other core global partners.

The infrastructure allows for a complete overview of the client's technology, projects, account details and various other aspects of the account. These are displayed, monitored and supported by a fully manned team on a 24/7/365 basis

"Through this multimillion-rand investment, and collective knowledge consolidation Integr8 IT has managed to proudly represent South Africa and prove local ability on a global standard, in Africa, Europe and the United States," explains Robert Sussman, joint-MD of Integr8 IT. "This ensures that we have a key position through which we can add value to our existing partnerships with leading global technology vendors and service providers."

The company is currently supporting and providing value-add IT managed services to a number of renowned and established local and international giants and industry leaders.

Sussman says the company continues to follow a deliberate strategy to lead the market, with innovation and unique customised services, well ahead of the local trends.

"We are delighted to have received this award. It inspires us to continue to expand the business across existing and emerging frontiers of technology-based trade and industry. IBM is a trusted partner and we are honoured to continue to provide effective, proactive services for the benefit of its prestigious clientele," adds Sussman.