Wednesday, June 01, 2005

CRM Offshore Software Development

CRM stands for Customer-Relationship Management, and adopts the basic of self-service channel such as the Internet.
CRM (Customer Relationship Management) is a business strategy built around the concept being "customer-centric". The main goal is to maximize revenue through improved customer satisfaction and focused interactions at each customer touch point.
The above can be achieved by understanding the needs of the customer that based on their purchasing patterns.
Customer-Relationship Management Customer-Relationship Management follows the principal of customer interaction,
allowing each customer to let you know how he or she wants to be treated. CRM is a mechanism to make the supplier more aware of customers' buying habits and frequency at which he/she buys. CRM solutions can improve efficiency of sales, marketing and services by making the supplier more attuned to the needs of the customer. Some features to be recognized while achieving the customer satisfaction are:
1) Customers own their own information
2) Customers need total accuracy and at times won't understand the viewpoint of the supplier
Advantages of CRM Solutions.
CRM solutions provide a technology to enable your customer services, sales and marketing efforts by allowing a 1st-time visitor to visit the site again, repeating the visitor to subscribe to a newswire so that we can tell him/her what we're doing to the site, subscribers and commentators to submit contributions so that we broaden and deepen the content we provide and subscribed members of the site to purchase product and services and provide us with funds. Typical CRM functionality includes the following:
1)Visitor login and account maintenance
2)User profiling and user agendas
3) Customer tracking and unique customer record
4) User reporting
5) User feedback and suggestions
6) Site relevance and content optimization
The author of the article is John Parker, A-1 Technology, Inc, an offshore outsourcing company