Wednesday, September 05, 2007

Satyam ranked No.1 by 2007 Black Book of outsourcing

Satyam Computer Services Ltd has announced that the Company has been ranked the No.1 ITO: Global Process Consulting vendor by the 2007 Black Book of outsourcing. This Number 1 Global ITO: Process Consulting Vendor, especially coming from an independent and established source like The Black Book of Outsourcing, vindicates the investments by the Company in developing a strong process oriented organization since 1993. It also is a vindication of the ‘first mover’ advantage amongst India Inc. Companies, to invest and create a Quality and Process Consulting arm that extended the Company's internal process benefits to its clients. The respondents for the survey were from North America, UK, Western Europe and Asia-Pacific region.

Shailesh Shah, Head - Corporate Strategy Group, of the Company says "Satyam's process surety has established significant credibility in the market. Process Consulting has helped innovation to make it even more effective & efficient."

Black Book conducted this survey from March - May 2O07, consisted of 26 client satisfaction criteria on questions related to Senior Management in four focus areas: C-Level, Commitment, Human Capital Performance, Corporate Direction and Leadership Impact. Additionally, eighteen client satisfaction criteria on Operational Excellent questions were focused on innovation, reliability, trust, brand image, customer relations, security, viability and process improvement results.

Mohan Srinivasan, Head - Business Process Consulting said "This is a prestigious moment for Satyam's quality and process consulting business. The report captures the core purpose and quality ethos of the organization. The ranking bears testimony to our process focused enhancements for ITO deals. This day heralds the emergence of a new found resolve to contribute to the success of our customer’s outsourcing program, making it a pleasant experience all the way."

In addition to Process Consulting, the Company has also been ranked at Number 1 position in the following areas:

ITO: Business Intelligence & Data Warehousing
ITO: Application Services
ITO: Full Service ERP: SAP / Oracle / PeopleSoft / JDEdwards
ITO: Process Consulting
ESO: Integrated Solutions
ESO: Full Service PLM / End-to-End