Thursday, April 14, 2005

Understanding the level of flexibility provided by the Outsourcer

Flexibility in is a broad term in the outsourcing world that applies to several views of the relationship. The flexibility can be understood in the following terms:

a. Scope of the Engagement –
The relationship with the service provider should start with the small projects and based on the work and capability of the service provider we should move to the big projects. There should not be all or nothing proposition. In simple terms we should insist to start a relationship with a low risk before moving on to bigger projects.

b. Ability to Right-size the Service Delivery –
The full use of the resources should be emphasized and the cross working environment should be emphasized. There are certain low level tasks that can be offloaded to other resources in an event of absence or increase in the volume of the work.

c. Receptive to Changing Conditions –
There should be a spontaneity ion the relationship that the service provider is able to respond to any changes occurring instantaneously. These changes can be any of the following:
1. support environment
2. volume
3. product/service glitches
4. new information

d. Speed of Deployment –
Although the deployment in a hurried fashion is not really required but to avoid the one in a hundred chances we should be prepared for the worst. We should just try to measure the ability and capability of our service provider to get up and run quickly.

e. Scalability –
The scalability for the business is a major point which must be considered for the business rolling.
We should know the capability of the service provider so that we can make full use of the resources. The service provider must be acquainted for the scale of the services he will have to perform.
There should not be a variation in the scalability for the task that can be performed by the service provider and the minimum task scale which the work requires.