Quality assurance -It refers to all systematic and planned activities in quality systems that are proved to be sufficient enough to build up proper confidence in meeting quality requirements.
Quality assurance has 2 aims: build up managers' confidence in the internal organizations and customers' confidence as well. If the quality requirements do not reflect all consumers' needs, products cannot get the proper confidence of consumers.
When considering QA, it is essential to be noted that:
- QA that satisfies consumers' needs doesn't mean just satisfying customers with international or national standards. Because in the modern production, enterprises are not allowed to provide products that do not meet the specific quality standards. However, it just meets the legal requirements and does not mean that production is effective.
- It is the same for exports. Products for exporting must meet the requirements of foreign customers who place orders.
- Senior managers must notice the importance of QA and ensure that all members in their organizations actively attend to quality assurance programs. Also, it is necessary to connect employees' interests with companies' performance.
Besides, we need to follow these principles to assure product quality:
-Accept to approach customers from the beginning and master their needs.
-Customer is God.
-Continuously improve product quality by doing the Deming cycle (PDCA).
-Producers and distributors have the responsibility in QAs.
-Next process is the customer of the previous process.
QA includes all things from production planning to product completion process, maintenance, repairing and product discard. Thus, it is important to clearly determine what should be done in each period in order to assure the quality during product life that including the assurance of highly efficient functions of products and regularly check what have been done.
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