Thursday, July 03, 2008

Unisys Selects BMC Software to Improve Efficiency and Customer Satisfaction

Source : Click

BMC Software today announced that Unisys will standardize on key pieces of BMC's Business Service Management (BSM) offering, including BMC Asset Management, Discovery, Performance Management, and Monitoring solutions, to support its IT outsourcing services delivery across Asia Pacific.

"We look after critical components of our clients' businesses," said Lee Ward, general manager for Unisys Outsourcing and Infrastructure Services Delivery, Asia Pacific. "By standardizing on BMC Software solutions across our delivery centers in Asia Pacific, we're able to ensure that clients operating across multiple markets receive the same quality service experience regardless of their location. BMC's integrated BSM solutions are designed to allow us to quickly locate and begin managing our clients' assets with faster problem solving and resolution, optimized IT systems performance, and more accurate management of IT service level agreements."

Operating as a "single source of truth" on the IT infrastructure, the BMC Atrium Configuration Management Database (CMDB) will give Unisys a central, integrated repository and dashboard to monitor and manage clients' IT infrastructure. By using the automated BMC Discovery solution, Unisys will be able to quickly, accurately and automatically populate client asset information into the BMC Atrium CMDB, to rapidly respond to any changes in a client's business.

Having the asset and application information centrally managed from the BMC Atrium CMDB will provide Unisys with a clear view of the relationships between IT assets and critical business functions so that infrastructure and support services can respond quickly to keep these critical business functions up and running. BMC Atrium CMDB will allow Unisys clients to have an online, real-time view of what is being managed in their infrastructure.

BMC Performance Management, Event Management and Service Impact Management solutions will enable Unisys to help its clients optimize their IT infrastructure to improve end user satisfaction by ensuring performance, availability and management of both the virtual and physical infrastructure components.

Mike Davies, BMC's managing director for South Asia, said: "Unisys is focused on delivering value to its clients. Working with BMC now gives Unisys a set of powerful software solutions that puts IT firmly in control of the infrastructure to not only drive value, but provide them with the flexibility to deliver their services in a secure manner at the right cost."