Friday, May 21, 2004

What is BPO (Business Process Outsourcing)?

Today's competitive marketplace demands operational productivity, administrative efficiency, business agility, shorter turnaround times and increased shareholder value. Business Process Outsourcing (BPO) is the survival key in transforming processes to achieve these end results.

"Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external Provider that, in turn, owns, administrates and manages the selected process(es) based upon defined and measurable performance metrics."

As the modern enterprise seeks to focus ever more narrowly on its core activities, BPO increasingly is being considered as a business strategy that provides access to 'best in class' processes and cost predictability. This growing trend for enterprises to review their internal operations to more fully understand what their true core competencies are and to focus only on these core competencies is the primary driver behind the growth of the BPO market.

"Only 25% of organizations using BPO services are satisfied with their current service providers."
'Computing' Supplier Survey 09/01

To ensure they are well placed to address this market growth, BPO Service Providers are facing a number of challenges:

1.Visibility of ongoing improvements in operational efficiency
2.Reducing processing costs through continuous process improvements
3.Maximizing BPO revenues within shortening BPO contract terms
4.Increasing customer satisfaction by realizing business benefits sooner
5.Improving service levels through accurate process monitoring and reporting
6.Avoidance of long and costly development cycles to achieve a faster ROI
7.Defining and enforcing 'best practice' processes
8.Implementing effective change management capabilities.

As the number one global provider of business process technology, Staffware has an excellent track record for delivering high performance process solutions in the BPO market.

"Staffware has long recognized that business is not about technology - it is about people and processes. Staffware lets organizations focus on building their value network and deepening their stakeholder relationships."

Who is Staffware?
Staffware is the leading Business Process Management specialist with 1,500 enterprise customers across the Banking, Insurance, Telecommunications, Utilities, General Commercial, Manufacturing, and Government sectors. Staffware has offices in 17 countries and employs approximately 370 people. The company is the leading global vendor focused exclusively on providing BPM solutions.

Staffware's BPM expertise has evolved over 15 years of automating and managing processes, so the interaction of people and processes has remained central to its philosophy. Unlike the majority of its competitors, it has a deep understanding and unique insight of the complex people-to-people, people-to-application and application-to-application interactions that make up business processes.

What is the Staffware Process Suite?
The Staffware Process Suite provides a complete set of tools to create, transform and streamline the internal and external processes and tasks of an organization. The solution is a multi-component suite of application modules designed to provide a complete end-to-end process integration solution on an enterprise level. Staffware has built its Process Suite on an open architecture so that it can be seamlessly integrated into existing IT infrastructures. The layered architecture builds increased functionality, robustness and scalability for deploying an enterprise-wide solution that leverages current IT investments.

Moreover, the Staffware Process Suite provides market leading BPM and CRM technologies as a foundation for improvements in organizational productivity; adherence to statutory, industry and management regulations; increased levels of customer service and greater competitive advantage.
Available on a variety of platforms, the Staffware Process Suite provides the best in process automation.

The Staffware Process Suite - Staffware's market-leading BPM technology - is aimed specifically at helping the BPO Service Provider (SP) address the twin challenges of:

Improving customer satisfaction levels and their returns from existing BPO contracts;
Gaining a competitive differential when bidding for new business.

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